Terms of service

Terms of Service / Terms & Conditions

Diqora Furniture (“Diqora”, “we”, “our”, or “us”) operates this website and online store to provide customers with access to our furniture collections, customization services, and related information (collectively referred to as the “Services”).

The website www.diqora.com is powered by Shopify, which enables us to provide secure browsing, purchasing, and payment functionality.

By accessing, browsing, or using our website or services, you agree to be bound by the following Terms of Service (“Terms”), including all policies referenced within these Terms.

If you do not agree with any part of these Terms, you should not access or use our website or services.

Definitions

“User”, “Customer”, “You”, or “Your”
refers to any individual or entity accessing the website or purchasing products from Diqora Furniture.

“Diqora”, “We”, “Us”, or “Our”
refers to Diqora Furniture and its website.

“Website”
refers to the online platform through which Diqora offers its products and services.

Eligibility & Website Use

By using this website, you confirm that:

  • You are at least 18 years of age or accessing the website under the supervision of a parent or legal guardian.

  • You will provide accurate and complete information when placing orders or creating accounts.

  • You will not use the website for unlawful or fraudulent activities.

We reserve the right to refuse service or terminate accounts if misuse or violation of these Terms is detected.

Product Information & Visual Representation

We strive to ensure that all product descriptions, images, and specifications are accurate.

However:

  • Product images are for illustrative purposes only.

  • Colours, finishes, textures, and proportions may vary depending on lighting, screen resolution, and natural material variations.

  • Decorative items, accessories, and styling elements shown in photographs may not be included unless specifically mentioned.

All dimensions listed in product descriptions or specification guides are considered final for production and pricing purposes.

Customization & Pricing

Many Diqora products are custom-made or made-to-order.

Customization options may include:

  • Dimensions

  • Materials

  • Fabric selections

  • Marble or stone surfaces

  • Finish or polish

  • Design details

Additional charges may apply depending on customization requests.

Final pricing will always be confirmed before order placement.

Design Inspiration Policy

Diqora Furniture does not replicate or duplicate existing designs from other brands or manufacturers.

If customers provide reference images:

  • These are treated strictly as design inspiration.

  • The final product will be an original interpretation developed by our designers and craftsmen.

Differences may occur in:

  • Proportions

  • Materials

  • Craft techniques

  • Finishing details

By placing an order, the customer acknowledges and accepts that the final product may differ from reference images.

Fabric & Material Allowances

Certain products include base material allowances.

Fabric Allowance

Where applicable, the base product price includes fabric up to a specified value. Premium fabrics exceeding the allowance will be charged additionally.

Marble / Stone Allowance

Where marble or stone surfaces are included, the base price covers materials up to a specified cost threshold. Higher-value selections will incur additional charges.

All upgraded material selections must be approved before procurement.

Material Sourcing

Materials such as:

  • Fabric

  • Marble or stone

  • Hardware

  • Specialty finishes

may be sourced from third-party suppliers.

If selected materials become unavailable or delayed, Diqora will inform the customer and offer alternative options or revised timelines.

Such circumstances are outside our direct control and do not constitute a breach of contract.

Production Process & Client Review

Production Updates

For customized orders, Diqora may share progress updates during production stages such as:

  • Structural fabrication

  • Assembly

  • Finishing

  • Final detailing

Client Response

Customers are encouraged to review shared updates promptly. Delays in responses may affect production timelines.

Requests that require reversing completed production stages may involve additional costs or extended timelines.

Handmade Craftsmanship & Natural Variations

All Diqora furniture is handcrafted by skilled artisans.

Natural variations may occur in:

  • Wood grain

  • Fabric texture

  • Colour tone

  • Carving details

  • Polish finish

Minor variations (approximately 10–20%) are considered normal characteristics of handmade furniture and are not considered defects.

Orders & Payments

Orders placed through the website are subject to acceptance and availability.

Payment processing is facilitated through secure third-party payment gateways supported by Shopify.

Customers agree to provide accurate billing and payment information when completing transactions.

Shipping & Delivery

Shipping timelines vary depending on:

  • Product type

  • Customization requirements

  • Delivery location

Delivery estimates are provided as guidelines and may vary due to production schedules, logistics factors, or external circumstances.

Detailed shipping policies are available in our Shipping Policy page.

Returns & Refunds

Returns, cancellations, and refunds are governed by our Refund Policy, which is available separately on the website.

Customers are encouraged to review this policy carefully before placing an order.

Intellectual Property

All content on this website, including but not limited to:

  • Product designs

  • Images

  • Text

  • Logos

  • Graphics

  • Website design elements

are the intellectual property of Diqora Furniture and may not be reproduced, copied, or used without prior written permission.

Limitation of Liability

Diqora Furniture shall not be liable for any indirect, incidental, or consequential damages resulting from:

  • Use of the website

  • Delays in delivery

  • Variations inherent in handmade products

  • Third-party service interruptions

Force Majeure

Diqora Furniture shall not be held responsible for delays or failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

  • Natural disasters

  • Government restrictions

  • Supply chain disruptions

  • Strikes

  • Pandemics

  • Transportation issues

Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

Any disputes arising from the use of this website or the purchase of products shall be subject to the exclusive jurisdiction of the courts in Punjab, India.

Changes to Terms

Diqora Furniture reserves the right to modify or update these Terms of Service at any time.

Any updates will be published on this page with the revised “Last Updated” date.

Continued use of the website after changes indicates acceptance of the updated Terms.

Contact Information

For questions regarding these Terms of Service, please contact us:

Diqora Furniture
Kharar, Punjab 140301
India

Email: xdiqora@gmail.com